Info and Frequently Asked Questions

Customer service

For questions about products or suggestions you can always contact us. You will get a response from our support team within 24 hours or use the contact form on our website.

How will my package be delivered?

Al onze orders versturen wij met POSTNL of GLS liever een andere transportmethode ? stuur uw vraag naar

Packaging / Shipping

Depending on the weight and size of the products, your order will be discreetly shipped in an envelope or package. On the outside of your parcel only your name and a return address will be mentioned.

Delivery time & shipping costs

Parcels to NL and BE, are delivered within 1-2 working days if in stock. All our packages can be followed with a track and trace. For Germany, France is the delivery time 2 to 4 working days. For the other countries in Europe, the delivery time is 4-8 working days. We do not ship products outside Europe. Your order will be sent to you after we have received your payment. 

What happens to my package if I am not home?

When you are not at home the postman will put a note in your mailbox. The package normally remains at the post office for 1 to 2 weeks. Please pick it up in time. fresh products that we have sent and are not picked up at the post office or parcelshop and that are returned will not be reimbursed or replaced. For mailbox shipments you do not have to stay home, the postman will deliver it to your mailbox.

Can I track my package online?

If your order was sent as a package, you can track it from about 12 hours after shipment. The Track & Tracé link can be found with the order in my account and/or will be sent to you by email.


Because the products are delivered fresh, they cannot be returned.